If you are wondering about something... somebody else is probably wondering too.
Pottery Use and Care
Q: CAN THIS GO IN THE MICROWAVE?
A: YES. The microwave wont hurt your pot, but it can become hot (just like other dishes in the microwave). Always use caution when handling hot ceramics.
Q: CAN THIS GO IN THE DISHWASHER?
A: YES. But of course we recommend gentleness and care when washing handmade ceramics whether it be in the dishwasher or by hand.
Pottery Custom Orders
Q: CAN YOU MAKE ME A SET OF THESE?
A: YES. If you fall in love with a piece that we made and decide that you need more, contact us. With the exception of some items that are specifically designed as stand alone pieces, we would be happy to oblige. That being said, each piece that we make is unique and we make no claims of producing identical work, even in our sets. We believe that is part of the beauty and charm of handmade ceramics.
Q: I HAVE THIS IDEA...CAN YOU MAKE IT?
A: NO. We have learned from experience that attempting to recreate something from a client’s imagination is rarely satisfying for either the client or the maker. We want you to be completely happy with our work! And as creative makers we also want to be happy with our work. The best way to achieve this is for us to use our own artistic intuition to make work that is unique to us.
Q: DO YOU PERSONALIZE CERAMICS?
A: NO. Because of the many steps and unforeseen variables in our making process we do not personalize ceramics at this time.
Q: I SAW A PICTURE OF A POT ON SOCIAL MEDIA BUT IT’S NOT ON YOUR ONLINE STORE. IS IT STILL AVAILABLE? or ARE THERE OTHERS LIKE IT?
A: PLEASE ASK!If you have seen something that we have made and you are interested in more similar products, please contact us! We may still have the piece you are looking for (just not on our online store) or we may have similar pieces available.
Q: I HAD AN ITEM IN MY CART BUT WHEN I WENT TO CHECKOUT IT WAS GONE! WHAT CAN I DO ABOUT IT?
A: CONTACT US!We are very sorry for the inconvenience this may cause. An item in your cart is not reserved. If more than one person has the same item in their cart it goes to the person who pays first. But that does not mean that there is not chance of purchasing a similar pot. Let us know what you are looking for and we will add your pots to our next making cycle (in the order which we receive them) and we will contact you when they are ready. A typical turn-around time is 3-4 weeks.
**We will make you a similar item(s), but it will not be identical to the one snagged from your cart. Each piece that we make is unique and we make no claims of producing identical work, even in our sets. We believe that is part of the beauty and charm of handmade ceramics.
Q: I’M LOCAL. CAN I SAVE ON SHIPPING AND JUST PICK UP MY ORDER?
A: YES, you now have the option to save on shipping costs by picking up your order during one of our regularly scheduled pick-up slots. Select the pick-up option when checking out and follow the instructions for selecting a time and date. Thanks for shopping local!
We truly desire to satisfy our customers. If you have other questions, please let us know!